Terms of Service

1. Acceptance of Terms

By accessing or using the RevBnB platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all users, including hosts, operators, and property managers. The Service is provided by [REGISTERED ENTITY NAME] (FZE), a Free Zone Establishment registered in [FREE ZONE NAME], Sharjah, United Arab Emirates ("RevBnB", "we", "us"). These Terms are intended for use by businesses.

2. Description of Service

RevBnB provides an AI-powered revenue management platform for short-term rental operators. The Service integrates with PriceLabs and other third-party tools to generate pricing recommendations and to execute price updates on your behalf, subject to your review and approval.

RevBnB is a decision-support tool operating on a human-in-the-loop basis: recommendations are presented for your approval, and you retain control over which changes are applied. All pricing decisions and their commercial outcomes remain your responsibility. Recommendations are generated by automated analysis and may contain errors; they are not a substitute for your own judgement. We do not guarantee any specific revenue, occupancy, or performance outcome.

3. Account Registration

You must register for an account to use the Service. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account, and you must notify us immediately of any unauthorised use.

4. Subscriptions, Fees, and Payment

Access to the Service is provided on a subscription basis. Fees are as described on our Pricing page and may vary by plan. We may change pricing with reasonable prior notice. Unless otherwise stated, subscriptions renew automatically at the end of each billing cycle until cancelled, and all fees are non-refundable except as required by law or expressly stated in your plan.

Free trial. We may offer a free trial for a stated period. At the end of the trial, your subscription will convert to a paid plan unless you cancel before the trial ends, or as otherwise stated at sign-up. We may modify or withdraw trial offers at any time.

Taxes (VAT). All fees are stated exclusive of value added tax (VAT) unless otherwise indicated. Where UAE VAT applies, it will be added at the prevailing rate (currently 5%) and shown on your invoice. For customers outside the UAE, VAT or other taxes will be applied, or self-accounted by you under reverse-charge rules, in accordance with applicable law; you are responsible for any such taxes other than taxes on our income.

5. Performance-Based Plans and Definition of Net Revenue

Where you are on a performance-based plan, our fee is calculated as the agreed percentage of Net Revenue generated on your connected listings during the applicable billing period.

For the purposes of these Terms, "Net Revenue" means the total accommodation revenue from confirmed and non-cancelled reservations attributable to your connected listings, measured by check-out date or check-in date falling within the billing period, and calculated as gross booking value less the following, to the extent applicable:

• platform/OTA commissions and host service fees charged by the booking channel;
• amounts refunded to guests, and reservations later cancelled;
• payment processing fees and chargebacks;
• cleaning fees, security deposits, and other pass-through charges that are not accommodation revenue; and
• VAT, occupancy taxes, tourism levies, and other taxes collected on behalf of authorities.

Net Revenue is calculated from data reported through your connected integrations, and you agree to maintain accurate and complete data in those accounts. Where a reservation counted in one period is subsequently cancelled or refunded, the corresponding amount will be trued up as a credit against the next invoice (or refunded if no further invoice is due). We will make our calculation available to you, and either party may request reconciliation within 30 days of an invoice.

6. Third-Party Integrations

The Service connects to third-party platforms including PriceLabs, Airbnb, Vrbo, Booking.com, and property management systems. By authorising a connection, you grant RevBnB permission to access and write data on your behalf within the scope of that integration for the sole purpose of providing the Service. Consistent with our Privacy Policy, RevBnB accesses only listing-level and reservation-level pricing data and does not collect, store, or process short-term rental guest personal data. RevBnB is not responsible for the availability, accuracy, or policies of third-party platforms, and disruptions to them may affect the Service.

7. Acceptable Use

You agree not to:

• use the Service for any unlawful purpose or in breach of any platform's rules;
• reverse-engineer, scrape, or exploit the Service;
• resell or redistribute access without our written permission; or
• provide false or misleading account information.

8. Customer Data and Ownership

As between you and RevBnB, you retain all ownership of the data you provide or connect to the Service ("Customer Data"). You grant RevBnB a limited, non-exclusive licence to access, process, and store Customer Data solely to provide, secure, and improve the Service and as described in our Privacy Policy. You represent that you have the rights necessary to provide the Customer Data and to authorise the connected integrations. We may create and retain aggregated and de-identified data derived from use of the Service (which does not identify you or any individual) for analytics, benchmarking, and product improvement.

9. Intellectual Property

All content, features, and technology comprising the RevBnB platform are owned by [REGISTERED ENTITY NAME] (FZE) and protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own business purposes for the term of your subscription.

10. Disclaimer of Warranties

Except as expressly stated in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any recommendation will achieve a particular result.

11. Limitation of Liability

To the maximum extent permitted by law, RevBnB shall not be liable for any indirect, incidental, special, or consequential damages, including lost revenue or profits, arising from your use of the Service. Our total aggregate liability shall not exceed the fees paid by you to RevBnB in the three (3) months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, wilful misconduct, or death or personal injury caused by negligence. The cap in this Section does not apply to your indemnification obligations or to a breach of our intellectual property or confidentiality rights.

12. Indemnification

You agree to indemnify and hold harmless RevBnB and its officers, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your Customer Data, or your breach of these Terms or of any third-party platform's rules.

13. Force Majeure

RevBnB shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including outages or changes at third-party platforms, internet or hosting failures, acts of government, or other force majeure events.

14. Term and Termination

You may terminate your account at any time from your account settings. We may suspend or terminate your access for breach of these Terms, non-payment, or other cause, with notice where reasonably practicable.

On termination, your right to use the Service ends. You may request export of your Customer Data within 30 days of termination, after which we may delete it in accordance with the retention periods in our Privacy Policy, except where retention is required by law. Provisions that by their nature should survive termination (including Sections 5, 8, 9, 10, 11, 12, and 17) will survive.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice. Continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

16. Governing Law and Dispute Resolution

These Terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Sharjah, without regard to conflict-of-law principles.

Arbitration. Any dispute arising out of or in connection with these Terms shall be finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) under its rules, seated in Dubai/Sharjah, conducted in English.

17. Miscellaneous

18. Contact

For questions about these Terms, contact us at tech@revbnb.ai, or write to [REGISTERED ENTITY NAME] (FZE), [FREE ZONE ADDRESS], Sharjah, United Arab Emirates.